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Navigating the Feedback Layer

The Feedback Layer shows the full history of the calls your team has made. It’s especially useful for admins who want to review call activity, results, and dispositions across reps and campaigns.

What you can do here

• Filter call activity by date, rep, campaign, and call source.

• See calls, connects, conversations, and meetings at a glance.

• Review how calls were dispositioned, and choose which dispositions to display.

• Search every call, save personalized views, and group calls by session or campaign.

• Open the details behind any lead or contact, and call them directly.

How it’s organized

Area

Use it to

Call Library

Filter call activity and see summary metrics and dispositions

All Calls

Search, customize, and open every call your team has made

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