1. What Inbound Voicemail Does
When someone calls your assigned TitanX number and the call rings for 20 seconds without being answered, the caller hears your greeting and can leave a message. You then receive an email from TitanX with a link to play it.
Voicemail does nothing until you record a greeting. If you have not recorded one, missed callers cannot leave you a message. |
2. Recording Your Greeting
1. Open the account menu in the top right and choose Settings.
2. Under My Account, choose Voicemail settings.
3. On the Voicemail settings page, click Re-Record. Recording starts straight away, so be ready to speak.
4. Click Stop Recording when you have finished.
A few things to know while you record:
● A greeting can be up to 2 minutes long.
● Click Cancel to discard the take and keep the greeting you already had.
● If you would rather use audio you already have, click Replace File and upload it instead of recording.
3. Checking Your Greeting Is On
Once a greeting is saved, the page shows an ON badge, a player so you can listen back, and the date the greeting was last updated.
4. Where Your Messages Arrive
Voicemails are sent to you by email. They are not stored in a voicemail inbox inside TitanX. The email shows:
● The number the caller rang from
● Which of your numbers they called
● When the message was received
● How long the message is
● A Listen to the voicemail link
The listen link works for 7 days. After that it expires, so save anything you need to keep. |
5. Turning Voicemail Off
On the Voicemail settings page, click Delete Greeting. This removes your greeting, and missed callers will no longer be able to leave you a message. Record a new greeting at any time to turn it back on.
6. What Voicemail Does Not Cover
● Voicemail works on the number assigned to you. If a contact calls back a local presence pool number, that call does not go to your voicemail.
● You need a dialer seat to see Voicemail settings. If the option is not on your Settings page, check your seat type with your admin.