Here’s what’s new:
Filter Smart Stream
You can now filter Smart Stream by campaign, contact owner, account owner or account, and turn on Include Leads to keep leads in the stream even if they don't match an account filter.
Multi Script Library and Selection
Add more than 1 script to a campaign. Reps see the default script on every contact and can switch scripts during a call.You can also pick a separate follow-up script for contacts who come back as scheduled follow-ups.
Saved Views in Call Library (+New Metrics)
Save personalized views of the calls you check most. Filter call activity by date range, rep, campaign and call source. Calls, Connects, Conversations and Meetings update to match, and clicking a metric filters the call list.
Inbound Voicemail
When a call to a rep's own number goes unanswered for 20 seconds, the caller can leave a voicemail. The rep gets an email with a link to play the message. Requires reps to set their dialer greeting.
Campaign Leaderboards
Reps and Leaders can see a leaderboard of each team member’s performance on a specific campaign on the campaign details page.
Clone and save sequence templates
Using the campaign wizard, save any sequence as a template and reuse it on your next campaign. Managers and admins can share templates with the whole org, and reps can save private templates.
We’ve made improvements to existing features too:
Outbound number in call history
After every call, including calls that didn't connect, the Smart Stream Summary tab shows From, the number the call went out on, and To, the exact contact number dialed.
Single browser session
TitanX now keeps each user signed in on just one browser at a time. Signing in on a second browser signs out the older one with a message. Tabs in the same browser keep working. If the older session is on a live call, the new sign-in waits until the call ends.